When will my order ship? TOP
Orders typically ship with 24-48 hours of order placement. If you need something rushed, just let us know.
Can I return my item? I don't really like it. TOP
Little Girl Mart has a 100% money back guarantee on all of our products. If you are unhappy for any reason whatsoever, please know you will receive a full refund, minus original shipping.. Please notify us immediately of the problem, and the estimated return date and tracking information. Upon receipt of the merchandise, we will credit your account within 7-10 days. We need to have it back to us with in 10 days.
If merchandise is not received within 10 days, a 15% restocking fee will be assessed. Because shipping is our main priority, please allow 7-10 business days for refund processing.
Do you make any of your products? TOP
The products on our website are about 25% hand made. We make everything in the "boutique creations" category, and some assembly is required in various other categories.
I just placed an order, now I have changed my mind. What do I do? TOP
Don't worry! Email me right away at sales@littlegirlmart.com, we will immediately cancel it, and credit your account.
Is it safe to enter my credit card info in this website? TOP
You can shop at littlegirlmart.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy
www.littlegirlmart.com is registered with the Authorize.Net Verified Merchant Seal program.
Which service do you use for shipping, and what comes standard with my purchase? TOP
We use the USPS for shipping, and the standard service is Priority Mail, up to 5 pounds. Then we use Parcel post. You may pay extra, and have us use Priority Mail for your large heavy box, but it is up to you to notify us at time of purchase to do so. The best way is via checkout notes to seller, then we invoice you right away. We do not, I repeat do not ship overnight. We do not have the manpower to send one of off to the post office. If there is a MAJOR emergency, we may do so, at our convenience, and for an additional charge of $25. ALL OVERNIGHT POSTAGE MUST BE PRE-PAID IN ADVANCE OF SHIPMENT. International shipping
prices do not include customs fees or taxes that may be assessed by
other countries.
Can I exchange my purchase for something else? TOP
Unfortunately, we do not have the manpower to perform exchanges. Please return anything you are not happy with, and we will refund the item back to you(see return policy). We have found that exchanges get lost, lack paperwork, and mess up our inventory. Only credits/refunds and then repurchasing is the option at this time.
